Shipping Policy

Shipping Policy for Sand + Fog

Order Processing Timeline

Sand + Fog commits to processing all orders within 1-2 business days. Orders placed on weekends or holidays will be processed the following business day. During peak seasons or promotional events, please allow an additional 1-2 business days for order processing. We will notify you in case of any significant delays.

Shipping Destinations

We primarily ship within the United States. If you live outside our typical shipping zones and wish to order, please contact us directly via reecegalvanxwts@outlook.com to discuss possible special shipping arrangements.

Shipping Methods, Timing & Fees

Standard Shipping: Shipments are sent via UPS Ground from California and usually take 2-9 business days after dispatch to be delivered. Delivery speed depends on your location within the U.S.
Expedited Shipping: Available for most domestic orders with pricing calculated and shown at checkout.
Free Standard Shipping: Orders over $75 qualify for free standard shipping. Your cart will indicate when you have reached this amount.

Shipping fees are calculated and displayed based on your selected shipping method and destination during checkout.

Order Tracking

Once your order has shipped, Sand + Fog will send you an email containing a tracking number. Please allow a few hours for the tracking information to activate in the carrier’s system. You can also monitor your shipment status by logging into your Sand + Fog account.

International Shipping

International shipping times vary widely depending on the destination and customs processing. Customers are responsible for any customs fees, import duties, and taxes incurred. Sand + Fog does not collect, predict, or reimburse these fees. We recommend checking with your local customs office for details regarding potential charges before placing your order.

Handling Lost or Delayed Packages

If your shipment tracking shows no movement for an extended period, please contact Sand + Fog promptly via reecegalvanxwts@outlook.com. We will coordinate with the carrier to investigate the issue. In confirmed cases of lost packages, you may opt for a replacement shipment or a full refund.

Shipping Address Accuracy

Ensure your shipping address is correct at checkout to avoid delays or missed deliveries. If you detect an error after submitting your order, contact us immediately at reecegalvanxwts@outlook.com. Corrections are possible only before the order is shipped. Once in transit, you must work directly with the carrier to resolve delivery issues.

Damaged Items

If your package arrives with visible exterior damage, please document it with photos before opening. If the contents themselves are damaged, notify Sand + Fog within 7 days of receipt so we can assist with a resolution.