Return & Refund Policy for Sand + Fog
Return Eligibility and Timeframe
You may request a return within 30 days from the date your order ships. To be eligible, products must remain unused, unopened, and in their original packaging. For hygiene and safety reasons, returns are not accepted on opened or used items unless they are confirmed to have a manufacturing defect.
Non-Returnable Items
- Opened or used products
- Items marked as final sale or limited edition
If you are uncertain about whether your item qualifies for a return, please contact Sand + Fog via our contact page before sending anything back. We will verify eligibility promptly.
Damaged or Incorrect Orders
If your order arrives damaged or you receive an incorrect item, notify us within 7 days of delivery with a photo illustrating the issue. Sand + Fog will cover the return shipping costs in these cases. You may choose either a replacement or a full refund.
How to Initiate a Return
- Reach out to us through our contact page with your order number and specify which items you want to return.
- Wait for return authorization and detailed instructions before sending anything back.
Return Shipping Responsibility
Unless the return is due to a defective product or an error on our part, you are responsible for return shipping costs. To secure your refund, please use a trackable shipping service as Sand + Fog cannot reimburse items lost in transit.
Refund Processing
After we receive and inspect your returned items, refunds will be issued to your original payment method. This typically takes 5-10 business days depending on your bank or card issuer. You will get an email confirmation once your refund has been processed.
Exchanges
If you would like to exchange your purchase for a different scent or product, please contact us. Exchanges are subject to stock availability. If the replacement item costs more than the original, we will send you a payment link for the difference. If it costs less, we will refund the price difference to you.
Fragrance Preferences
Because scent preferences are subjective, a product not meeting your preference is not deemed defective. If you are unsure about a fragrance before ordering, we encourage you to contact us for assistance in choosing a product you will enjoy.
Contact Sand + Fog
If you have questions or require help with a return or exchange, please reach out through our contact page or email us directly at reecegalvanxwts@outlook.com. We are dedicated to ensuring your satisfaction with every purchase.